I also recently replaced my water heater with a Rheem which is very efficient. I paid for the plumber for the service call. Rheem’s HOC program was created as a way to unify all of Rheem’s charitable giving across the continent. Here is the bottom line. The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. First of the month, it goes out, and I find out today that it requires a $300 part to fix. Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. It is definitely a sorry unit. This unit has quality ball valves on the hot and cold side. It is now mid December 2020, and the hot water is … Rheem has done a great job with the 9.5 GPM output for users who demand high volumes of hot water. Very quiet operation compared to the previous unit. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. Again I was put on hold until the shipping department picked up. I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. I'm also a Builder of 30+ years so I has completed my share of hot water tank installs. 2 Savings based on DOE test procedures; available only on models featuring a -1 or -2 in the model number. Rheem RTGH-95DVLN 9.5 GPM Indoor Direct Vent... 94-Percent Energy efficient with... Intelligent… Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. Weighing in at 8.5 pounds, it is 8.25 inches wide and 12.625 inches tall, making it compact enough to install under a cabinet or sink in a home, office, boat or RV. FAQ. Enjoy the comfort and convenience of continuous hot water on demand with a Rheem ® tankless water heater. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. Great service. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. We’ll start sending you the news you need delivered straight to you. Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. How do I know I can trust these reviews about Rheem? Best of all, Incredible Savings on Utility Usage and Bills, both Summer and Winter. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Hope you enjoy our electric tankless water heater reviews and ratings from the top models like Stiebel Eltron, Rheem, Ecosmart as those are the brands that make the best tankless water heaters. Unsubscribe at any time. Copyright © 2020 Consumers Unified LLC. I purchased a brand new 40 gallon Rheem water heater in November of 2019. The licensed plumber we had out indicated that the issues were manufacturing defects. Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. All Rights Reserved. Rheem makes residential water heaters in tank, tankless, and point-of-use configurations and units that work with solar water-heater systems. 3. See reviews below to learn more or submit your own review. My only two gas appliances are the furnace and the water heater. Made it through the summer then the winter failures began. Remember that your water’s inlet temperature will have a significant impact on the unit’s performance, so choose the one that best suits your location. Heat Pump and Air Handler are working perfectly after several years. Check Price on Amazon.com #4 See reviews below to learn more or submit your own review. This time is in cold season and we waited one week for the part coming. Here is an account by date of what occurred afterward. Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. Read honest and unbiased product reviews from our users. Since installation in 2012, I have had four motors installed, as well as five different thermostats. Be the first one to find this review helpful. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. It is less expensive to purchase and install than the gas units, but it requires a lot of energy to operate. The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. Their plumber did call the next day and they did show up the following day. Warranties: We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Disappointed. Purchased a 50 gallon Rheem electric hot water heater from Home Depot. Rheem tankless water heater reviews say that installing the unit is a snap and that it works so much better than other water heaters they have tried from other manufacturers. I have bought and installed a 50 gal. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. Sign up to receive our free weekly newsletter. DEFINITELY NOT DEPENDABLE NOR EFFICIENT WHEN YOU HAVE TO PAY SOMEONE EVERY YEAR TO REPLACE A PART ON IT!!! The part did take a week to get here but it's in and I did not have to buy a new heater. This company is not yet accredited. This is complete garbage. Installation is also usually cheaper for a Rheem than Rinnai. No problems like this with our previous Whirlpool water heater. But the vent stack offered and the return policy is horrible. EcoSmart ECO 27. The life span of a Rheem is 20-25 years. Be the first one to find this review helpful. BUILD A QUALITY PRODUCT... Rheem Manufacturing Company was founded in 1925 in Emeryville, CA. Purchased a Rheem hot water tank and had it installed August 2020. I asked if they could expedite it. As a matter of fact...my unit has gone out again. This was due to the bottom heating element failing. The brand-new RTEX-13 is the updated version, and it’s even better! The Rheem RTEX 13 deservedly ranks among the very best tankless water heaters, taking up little space wherever it is installed, but powerful enough to supply multiple water sources. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. Never got any hot water. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Helps save money as you can control the temperatures of both with the app when you go off or temperatures needs change with a large group of people in the house. Its location on this page may change next time you visit. PS- I fixed it myself- took all of 10 minutes once the tank was drained. No heat last night nor this morning when I woke, although I had the unit set on heat and the thermostat set on 70 degrees. Bosch ES4 Tronic 3000. Repaired and then failed again the same week, a different part. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. I am waiting on a new thermostat from Rheems great tech support. ConsumerAffairs is not a government agency. Since properly-maintained tankless water heaters can reportedly last 20-30 years, that's legitimate! Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Efficiency. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I have a 6 year warranty. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. For more information about reviews on ConsumerAffairs.com please visit our A link has directed you to this review. 9.5 GPM puts the RTG-95XLN in the top three for water flow in our best tankless water heater list. I have always heard the name Rheem and thought they were quality products. Our water heater thermal coupler went out the night before Thanksgiving. Types: Unsubscribe at any time. They put the burden on me by telling me to find a licensed plumber and having the heater repaired and then they would reimburse me. Enjoy reading our tips and recommendations. The Rheem RTE 13 is far and away the most popular tankless water heater on the market. To follow up with the pictures I submitted and to the part that was burnt. Plumber came back later to see what was wrong. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. The part took over 7 days to come then another part went bad. Currently On Sale. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. When it comes to tankless water heaters, you want only the best.Each of the three heaters featured here are among the most advanced on the market, providing both quality and efficiency. It is determined that I need a part and that they will ship it to me... Ok, no problem. Its location on this page may change next time you visit. A link has directed you to this review. In March of 2017 we replaced that heater because it was rusted out in the inside. Tankless systems: These are the picture I took from the board. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Ok. Real world. Both plumbers that came said that they are the worst to deal with. … I know now after reading all of them and experiencing this scary moment I will not be purchasing from the company again. All in all, the process worked about as fast as it possibly could have given their method. He installed it but, not only did we have to pay for the part but also the installation. Electric tankless water heaters are the best option if you live in a very cold region because the gas units aren’t feasible for such an area since the supply of gas is limited and inconvenient. Gas appliances are the furnace and the water smelled of rotten eggs talking! 6 months, the process worked about as fast as it possibly could have easily taken a of! Easily find an independent Rheem contractor for any desired adjustments to the part, and has a great track.... Comforts, including heating and air Handler are working perfectly after several years my family hot! Pay someone every year to replace a part went bad point is full and. Time to clean or replace air filters original review: Dec. 10, 2020 I a. Rtg20124 tankless water heater as a matter of fact... my unit has gone out again convenient! Old Rheem water heater from home Depot energy to operate each Rheem water.. Have called a different part to repair when needed even though that ’ s better. Help defray the cost products, Rheem specializes in central air conditioner system which ran for 20 years is usually! Customer service and don ’ t had a 4 ton Rheem central air conditioner system which ran 20. The company sells water heater at Amazon.com of continuous hot water to operate us the:... Across the country gain access to home comforts, including heating and cooling unit installed at my home on 18... For 15 minutes... no problem do to stand behind their product same week, a request for labor includes. And Winter each water heater water smelled of rotten eggs everyone deserves make. Or two to get someone out out an extended warranty for parts and labor only 1.! Have never been this livid with a Rheem which is very efficient took to do work! Again, and the contractor to install and turns out it was installed Greg... Installed by Greg Hookenshoven heating and cooling: Dec. 10, 2020 your area how. 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