Or I receive a fake "whatever", they will not honor a refund? Politely respond to buyer on 14th May & advise to check with local sorting office, if record still not received after 21 days then I would be happy to sort something out with the buyer. Additional details: even though i put my policy, it doesn't mayyer. Being new to amazon I did not know I should send expensive items with signature confirmation. Store Forum - eBay buyer claims he didnt receive item... - So I sold an item on ebay that the buyer is claiming he never received. Sellers are of course advised that it is best to send everything tracked. Buyer rejected the idea that the parcel had been delivered to them so I called AP and they gave me the recipients name of signature, relayed that back to the buyer who claimed not knowing anyone of that name and requested from me a refund of the purchase price on the basis of a misdelivery taking place otherwise they would lodge a item not received claim with Paypal. If a buyer opens a request, we'll send a message with all of the details to your registered email address â it'll also be available in your Messages - opens in new window or tab. If the seller has provided valid Proof of Shipment in relation to an Item Not Received claim, you may not be eligible and we recommend that you obtain postage insurance to avoid misdirected postage. (The item is from Singapore) The seller says that I did not opt for registered mail so the lost item is not his responsibility. I sold an item to an international buyer. I shipped an item and purchased tracking. Selling on Amazon. maybe paypal takes different types of products into consideration when deciding who should win the not as described claim, because i never win that battle. (From Singapore) I paid 15 dollars alone for shipping and handling; the seller responds to my message saying that it is not his fault because "the Buyer did not OPT for registered mail so the seller is not responsible for the item gone missing." If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "Item not received" request. provided. Sellers are responsible for getting the item to the buyer. added. Paypal said the following: "It does not apply to complaints about the attributes or quality of goods received. Even though I didn't explicitly tell him to send it in registered mail, I paid 15 dollars for shipping alone (for something that weighs less than 7 ounce). I offered free 1st class postage but also offered special/recorded at additional cost. The buyer has not contacted me so hopefully that means they have received the item â although Iâve not yet received feedback either (although thats not guaranteed I suppose). Online Services: Paypal Chargeback Based On Buyer's Claim That Goods Were Not Received; If this is your first visit please consider registering so that you can post. PayPal Dispute or Claim â What You Need To Know. In one case, it was 2 business days after it was posted and going to outback NSW. To be eligible for coverage, a transaction must meet a number of basic requirements, as well as conditions for the specific type of claim. It's up to the seller to then claim their loss from the Royal Mail. Without tracking, the buyer may receive the item and claim that they have not set eyes on the package. One week later she complained about not receiving the item. Start an INR (item not received) claim. Therefore, we are unable to reverse this transaction or issue a refund." junk. I informed ebay the item was shipped and I have the receipt for USPS to prove it. One week later she complained about not receiving the item. So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! They still denied my Once the issue is resolved, or we find in your favour, the hold is lifted and the funds are available again. But can the buyer still open a dispute or get a chargeback on Paypal? I don't understand PayPal's stance on this. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! So I told her about the tracking info and she claims she did not receive the item and she wants a refund! What is the procedure for responding to 'Item not Received' Buyer PayPal Claim (E-mail delivery) E-junkie Discussions. Buyer claims item not received and wants a refund 9 months later The item is not even viewable on ebay anymore, they sent me item/order number in an ebay message and no feedback can be left. transaction. If he does, already won. I shipped the package the following day, but it got stuck in customs for almost 3 weeks. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. wash. constantvelocitty 2009-12-21 18:33:27 UTC #1. The buyer claims a $200 doll was not received but the tracking shows the item delivered. Hi everyone, I apologize for my lack of knowledge on this, I need some help. Before I lodged the claim I sent a few messaged letting him know it hasn't arrived and they still didn't reply. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. This is not what users can do to make you have to write an email telling him aa PP is paypal problem and the reason for changing the Item Not Received If Not ⦠Today receive notification from Paypal "Item Not Received Dispute" over £4.00 transaction (incl of P&P). Yes but the seller has not got evidence that the item was delivered, just that it was posted. Tip When a buyer opens a request, please be aware that funds related to the sale in your PayPal account may be put on hold. PayPal, which protects buyers when items are mis-sold, failed to answer why it has not amended the policy to deter such scams, but it did contest the chargeback. What is PayPal going to do? 0. Hi, I've been waiting for over a month to receive an item, so I opened a dispute. Select More actions beside your item and then I didn't receive it. mail. ... PayPal may find in favour of the Payment Recipient even if the buyer claims to have not received the purchase. I bought something (not too expensive) on ebay a few weeks back, seller says he has sent it but it's never been received, I lodged a item not received thing and it's been 3 days and the seller hasn't replied to anything. Hi. Feb. 26, 2008 PayPal Case does not meet filing guidelines Feb. 26, 2008 PayPal Email sent to seller Feb. 26, 2008 Buyer Complaint Case filed WTH does this mean?? Results 1 to 4 of 4 Paypal Chargeback Based On Buyer's Claim That Goods Were Not Received. If the transaction at hand meets PayPalâs requirements, theyâll help keep your merchant PayPal ⦠Share. I opened up a PayPal dispute after not having received an item I bought for nearly a month and a half. The buyer filed an item not received claim. To me, that's an unreasonable time to claim. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. If possible, I have done. escalate. ? I have a problem with a buyer. Item Not Received disputes occur when a buyer purchases an item, but claims it was never received. So if I buy a designer pair of jeans, and I get a fake pair. respond. He filed for a refund which eBay gave him which was taken out of my paypal account. Resolve an item not received request. PayPal will require the seller to prove DELIVERY (not postage), which they cannot do, so you will win and you will get your refund. So you just have to find a good excuse, and respond that you will ship the item the next day if the buyer end the dispute on PayPal. 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