Now you can add one more concern to that list: receiving Amazon packages you didnât order. They will not reimburse. and if the package was delivered and stolenâ¦then that would be a police matter. Having your Amazon package lost or stolen can be a real nightmare but figuring out what went wrong and how to correct it doesnât have to be. But you donât have to be helpless when porch pirates strike. Theyâll not only buy items with your stolen credit card number, ... except that someone signed and accepted the package (an $8k men's watch) without my knowledge. Your package could get lost or stolen, or arrive far later than you anticipated. The carrier will take a photo of your package ⦠Someone stole my $700 amazon package (sold & shipped by amazon) and amazon wont refund me. A few years ago, the company rolled out with a new feature. The issue is that unless you require signature, a carrier can leave the package at someoneâs doorstep and because it is âdeliveredâ it is not longer their issue. File a Theft Report. Unfortunately, if the stolen package was sent by a friend or family member, you may have little chance of recovering your stolen goods, in which case youâll have to file a theft report. Iâve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the âMost Customer Centric companyâ in the world. What we do in this situation is tell them that we will file a stolen package claim with USPS (our shipper) and will also need to file a police report. Sold by amazon, shipped by amazon (AMZL). 5. Did you get an Amazon package that said it was "delivered" but you didn't get it? Sometimes packages get lost. Amazon lets you track your shipments online or through their app. But letâs face itâmost of the time if youâre searching for a missing package itâs because someone swiped it from your doorstep.. I would tell he exactly that. ""I am sorry your package was stolen. It was ordered under my ⦠I contacted Amazon, and they actually told me that my air conditioner hadnât been delivered yet, despite the tracking, and that I could expect it the next day. Almost 26 million packages were stolen in 2017.¹. Consumer Law (I'm in LA, California if that matters): I bought an irobot roomba, total was $689. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to be lost or even stolen. 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