I’m sorry to hear you had such a bad experience on eBay. Originally from the UK, she now lives in Canada and travels extensively. I asked seller where is the rest of money since I paid $16..Seller says it doesn’t include shipping and eBay fees..what the … I refused and instead offered 10% even though this goes against my SELECTED EBAY OPTION TO NOT ACCEPT RETURNS OR OFFER REFUNDS. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. They need to rethink their policy. I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. The item I am considering is a many-thousand dollar piece of heavy equipment with a bid closing date in 24 hours. You may have a valid Money Back Guarantee case, which is straightforward to open. If I did choose that (I cannot prove what I chose!) What is the return policy for Certified Refurbished items? When I complained to Ebay representative commented to me that the pictures sent by buyer wasn’t matching mines. Their money back guarantee is worthless. I had an auction that clearly stated no returns accepted. Click here to learn more. We checked with eBay, and learned: eBay offers a 30 day Money Back guarantee. Follow these steps to get your refund. Don’t be fooled power seller or not, you cannot leave negative feedback.the feedback system warning you of liars and cheats is worthless..so take no reassurance when seller is, 100%. Buyer said he had shipping problems and theft in his neighborhood. An Analysis. I put the watch for sell in Ebay. Will eBay still honor the money back guarantee considering it’s over 30 days? I see but full disclosure would be nice in case you have to return it so buyers can know beforehand you WILL NOT receive your money in full I would have suggested the seller taking it up with the shipping company or claim on their insurance. Help is needed. I did not agree and contacted ebay customer support. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. People is talking a lot about Poshmark. All sellers must advertise their return policy within eBay listings. Also what is the sense of insurance when buyer is not required to use it and we as sellers can’t because item was returned to use. This is a good point and I have just edited my article to specifically point this out. Read on to learn more about eBay’s Money Back Guarantee. I am both buyer and seller. If the measurements of the handlebars match those in the description, it sounds like eBay and the seller are in the right here. You can return it even if the seller's returns policy says they don't accept returns. I had horrible experience with ebay, when I ordered phone glass repair service from ebay, and when I got my phone back cracked and damaged – Ebay claimed, that services doesn’t covered by Ebay money back guarantee. He wanted a partial refund to the tune of 25% of the total cost, citing that the cards were damaged and they were not worth what he paid for them. they have a more realistic and effective policy…everything over 500 dollars must be mailed to them for inspection, then, they forward it to the buyer. Cash On Delivery. The buyer contacted Ebay stating she wanted a refund, because she found the item at a lower price. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. Postage, returns and payments details See details. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. PayPal refunds generally take 3-5 business days. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. I would try not to take it personally and purchase from someone else. I paid $16.99 for a back brace. I’ll ask EBAY to help on this thanks. They say they are for seller but in fact they only care about buyers. Note: do not close the return until you receive your refund or otherwise are fully satisfied with the result. The buyer did not return the damaged item, but eBay Resolution Dept. Asking for eBay’s help is always a gamble but it may be worth it if you have proof that the buyer was initially satisfied and then has since admitted using it for different purposes (or tampering). Share best practices, tips, and insights. I have a 100%* rating, but after this experience, I am afraid to sell on eBay. Other methods. Is there any TIME LIMIT to the return policy? Let’s see what happens. I'm not sure exactly what this means. eBay’s Money Back Guarantee: Every item on display on eBay automatically comes under the money back guarantee policy of this online marketplace, when you are making a purchase. Most purchases on eBay are covered by eBay Money Back Guarantee. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Be paying via PayPal and if I will be paying via PayPal and if I did return... Full item cost plus the original shipping cost will be covered under the PayPal process instead insurance. 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