eBay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. What happens after you ask eBay to step in . When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Ive had friends tell me they have had accounts under false name,email and payment. Before accepting the return I chatted with eBay’s live help chat and asked if I had to accept the return. I'm not in this to make it a profession so my listings don't contain measurements as I don't have time to sit and measure every single item I list. Use TAB key to navigate results. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. It happens but not often. Some times when I've received junk, I click the boxes in eBay's return pages, select Item Not As Described (broken), and I printed out a pre-paid return label. If the seller already shipped your item or if they do not accept your cancellation request, you'll need to wait until you receive the item and then start a return request. Aren't fit for purpose (i.e. 13 min article; How to handle a return request as a seller. Share best practices, tips, and insights. I’m somewhat new to selling on eBay. Beginning in October 2017, returns requests may automatically be accepted to make the returns process easier for you and your buyers. Just let the return time out and the hold on the funds will be released. SELLERS BEWARE. Simply print the label on normal paper and tape it to the package. No-one says it's fair, it's just the reality of selling on eBay today. However, if you and the seller are working on a solution, you don’t need to ask us to step in as soon as the 3 business days are up. I am forced to take the fragile item back, if/when/in whatever condition it eventually arrives, and pay RTS shipping too. New comments cannot be posted and votes cannot be cast. Press question mark to learn the rest of the keyboard shortcuts. Once you’ve let the seller know there’s an issue with your order, they have 3 business days to make things right. If it comes down to where the seller got away with the money, well, PayPal will still make sure you're refunded, even if it has to come out of our own pocket. For documentation purposes I sent my proof of purchase, my receipt from Nordstrom for the perfume and told the buyer if you’ve changed your mind then just say that but don’t say I sent you a fake. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. By using our Services or clicking I agree, you agree to our use of cookies. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a replacement. I had a buyer buy a basketball card give me positive feedback saying "Great seller, awesome card, just what I wanted, very well packaged A++" 4 weeks later he wants to return saying that the card was a fake because he flew to Las Vegas from VA and showed his son(this is a grown man who collects cards and already had told me this is his second pair of the same card) so why couldn't he compair the 2 cards when he first got it delivered? If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. Let the seller know you’ve had a problem. If you do send a label, remind your buyer to upload tracking for the return so that you can both see when it’s delivered back to you. I can't seem to get a straight answer out of Ebay on how this should be handled so that the seller doesn't get dinged. If you accept payments through PayPal however, you are forced to play by their rules. TL;DR Proved item was working and sufficiently packaged but hit the accept return button by accident, want to make sure Ebay doesn't side with buyer before I can explain. In spite of my speaking to Ebay reps by phone on 3 occasions, 2 of whom fully agreed with me after they looked at the facts (the other didn't bother) then appealing the decision, he was granted a full refund including shipping. 2 min article When I actually physically got the item back it was HALF EMPTY. sellers who don't respond to return requests Aug 13, 2016 5:20:49 PM As a casual seller here, I do not accept returns as a rule, but I had always worked with any buyer who contacted me about a return, whether it was to accept the return, or to give a partial refund, or … Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. KippySmith - It sounds like you've already opened a dispute and escalated it to a claim (if you haven't, please do!). What happens if a seller on ebay doesn't accept returns but mislabels auction? Since buyer requested a return for 'doesn't fit' reasons ... and you have a no return policy ... then you MAY be able to safely refuse the return. The return label that Ebay supplied matches the sellers Paypal address, but it is different to the return address that was on the original packaging. If you don't ship the return by that date, we may close the request and you will not receive a refund. My listings also state that no returns are accepted. If you are selling a few item and not a huge seller, one scam return can cost you more than you make on all your items combined. eBay's Money-Back Guarantee really works. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. The hold on this PayPal transaction has been removed. Here’s how to start a return for an item you bought as … We are expanding our returns automation and may immediately accept a return request by providing a return shipping label to a buyer when you receive a return request. EBay will ask the buyer no questions and any losses from scammers will come straight out of the seller’s pocket. eBay Money Back Guarantee policy. That's what our Protection Program is for, after all! It is an expensive Makeup brand and I can't have people buying it at 25% of retail and returning it until they find a Shade they like. You have no buffer to absorb the loose from scam returns. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. What obligation, if any, do I have to accept this return request? ***** Merry Everything & A Happy Always . Ebay and Paypal backs you on this so don't worry.. Give support, share information, and connect with fellow members. You will have two business days to review a returned item and issue a refund. And  EBay does Not have your back even though you are paying them for their services. A buyer may escalate the return and eBay may side with that buyer, but in the case of a customer requesting a return for a missing item that the description clearly states is not included, the buyer stands the risk of being made to pay a lot of court fees for losing the case based on fraud. The seller decides whether they accept returns if you change your mind. Ebay didn't help me at all i paid shipping both ways, paid the tax on it and got my card stolen/returned damaged so it was a lose+lose+negative $-700 thosr are just two of my stories I have more and its always the same kind of dude stating something random and total opposite of what it is because words spread fast and when you hear someone doing and getting away with it and then you go off and try and succeed of course multiple people are all doing it. Help for sellers and buyers! This is NOT a case. Seller has 3 days to issue refund. Now they don't even have phone rep's conveniently of course. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. But I don't see any way to get Ebay to support the seller if they make that determination not to accept the return. Automation of returns and refunds saves sellers time, and enables them to process returns faster. It seems buyers a force a return to scam sellers. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. the customer always get what they want the sellers gets screwed not matter what you say in you descriptions, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Non of this maters to EBay. Ebay doesn't require you to provide measurements either. I wasn’t even asking for all my money back, I only asked for half my money back for half the product that never came back. He declined the partial refund and told Ebay it arrived damaged. If a buyer wants your item to get a free part out  of it Ebay will give it them. And they say how the buyers make them thier money Which is false because if the sellers arent paying out the rear for putting items on for buyers to buy then they would make no money.Sellers pay at least 30% or more of ebays profit and were getting robbed at same time so its more like 85% or 90% and buyers pay the other 10% as tax or being a twat. We reviewed the case and issued the buyer a refund of $15.98. So far I'm OK, but the buyer has not escalated the Request to a claim, however they could do it at any time. I agree with you 100% and feel your pain. If they file a signifigantly not as described case, come back and I will help you win it. When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". Let alone this is messed up and maybe talk to a lawyer about how your or we are treated and someone smart and with a heart will take fire and we'll see who's pillow is hard at night because I fluff mine and still get bent over and thrown out worst than the trash that's fed my food. If you send them a refund without getting the item consider the money and what you sent them as a gift! It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. However IF you accept returns, you must accept the request because you accept returns for any reason. It was 100% not my card at all (this is a $600+ card a Lebron James Rookie 221) I took photos sent them to ebay and never heard a peep or even a sorry. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, ... Appeal eBay’s decision about a return or missing item for sellers. Every day I checked the returns flow chart and every day it only showed Return Raised. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. It’s horrible. Print an eBay return label. I hope you transfer the money from paypal to your bank. I don't know how USPS handles insurance on items, so as an example I'll use our Canadian Tracked Package and Expedited as examples. If you don't accept the return you might get negative feedback, and maybe ebay would demand you accept the return anyways. The refund includes the purchase price plus original shipping. How to accept a return. I have to refund the buyer as she requested or give free products to have her remove the feedback. Photos of broken seals and wrong parts mean nothing. I had a full refund a few days later. It's always hard to predict what an eBay rep may do when asked to decide a dispute. Best way to list is free returns. Tell your buyer to return the watch and you'll refund in full on return. Most retailers provide a standard size chart, not exact measurements of each article of clothing. They denied a buyer's claim once and they refund me about $300. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Ebay does nothing, I even had a customer revise a feedback and Ebay never changed it. Cookies help us deliver our Services. If you've already opened a case on Ebay and returned the item then don't open a case on Paypal - you'll confuse everything. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Does the consumer NOT know that sizes can vary? The buyer can't force you to accept their return unless they open a case, in which eBay will probably force you to. If you say no refunds, then no refunds it is. Ebay made me accept a return by debiting my paypal account. Ive been screwed out of more than $1500 and maybe more. What happens after you cancel a transaction. I make it clear in my listings that I am available to contact. P.s theres no such thing as seller protection or money back to seller every time it dosnt qualify even if you do it by the books your a seller and we eat after the trash geta fed. I had my first return request about a month ago. If the buyer had paid online via eBay checkout or an eBay invoice, a full refund will be issued automatically. There is NO strike for buyers remorse! When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. I totally relate with beantownered. I notified eBay immediately and they almost immediately refunded the buyer at my expense and declined my claim that my item came back in a different condition. Tip You don't need a special printer or self-adhesive labels when printing return postage labels. If you use an eBay return label, tracking details are automatically uploaded. I view this as a form of extortion and thats why i will never sell on ebay again. Accept the Return and Move On . Paying for your item. The unofficial eBay subreddit. You must provide proof you have posted the item back (signature on delivery via an approved courier). No, don't contact eBay - people have been known to do that and then find the refund issued without the item coming back. Sorry, this post was deleted by the person who originally posted it. The blob for 'Item posted' remained blank. Accept the Return and Move On . And his story changed I believe 3 or 4 times and he had his son start messaging me trying to explain how his dad dosnt know what hes doing( yeah buddy only broke losers think of ways to rip other people off not the guy buying his second card for over $600 and thanking the seller for a great card and job. The address for return is only displayed (and advised via email) at the point that paypal decide the claim in your favor and determine that you need to return the item purchased to get your refund. Brought a Leather Jacket a while back that was not as described and damaged. If a Canadian buyer wants to return an item to an American seller and it's a SNAD case, then the US seller would send the funds for the buyer to purchase the label. Messaged the seller and he ignored me, So then I opened a case and he ignored the case. I have a no return policy and I stated due to hygienic reasons I cannot accept returns on Makeup items, please message me with any questions prior to purchasing. https://www.theguardian.com/money/2017/may/21/ebay-accused-failing-sellers-buyers-manipulate-system-... you can decline, but they will make you refund it one way or another... and if you want to do this stuff, DO IT RIGHT....short cuts will lose you money asap. EBay just wants to keep buyers happy. So I just wanted to ask to make sure if I can indeed request ebay to step in and if I will be able to explain the buyer approved was a mistake. You can return it even if the seller's returns policy says they don't accept returns. You don't have to worry when you shop on eBay We want you to have a great shopping experience. Press J to jump to the feed. I sold 3 items on ebay, and ended up losing money due to one scammer. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. I Almost feel like I could press charges for him stealing from me and even if he didnt switch the card he still damaged my property and it was over $500 and in most states that's a felony. Give a full refund. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. I'm scared of this too. 4 min article The call centre people are polite but powerless. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. the buyer took the chance that the item would fit...shame on them. Shocked that they did not have my back on the half empty return, I appealed the decision requesting half my money back for the half bottle of product I never got back. See Partial refund guidelines. Sellers aren't allowed to have any contradictory information about their return policy in their listing. No Returns Accepted actually means you will take it back or else. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. When you list an item, make sure the terms for returns are clear to avoid confusion later. What happens if someone from US buys something from you, then decides it wasn't the way they expected it to be, then starts a return. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. This is a buyers remorse case NOT an actual case against the seller. So I clicked that and attached a message saying "if you don't want to keep the item with a partial refund, I'm happy to issue a full refund with return of item ASAP." Ebay will not let you speak directly to a supervisor OR the Appeals department. If they don’t respond you automatically win. ebay will always make a decision in favor of the buyer. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. Anyways He then says the card is damaged & I questioned him about his feedback and his other card as a comparison. They then requested a return claiming it was “inauthentic”. If the buyer used another payment method, they'll be asked to confirm that they received their refund before the cancellation is complete. You must know that sizes vary among and within brands. I stuck it on the box, and out it went to the seller the same day at zero expense to me. As I stated in the question, this is not my livelihood, I do not have disposable hours to spend measuring every single item I list. Hi, I had the exact same thing happen to me and ebay told the buyer to return the item to me. Try to be as friendly and straight forward in the reply. We do not get a choice in the matter is the blunt answer to the question. ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance. 4. I received a message from Ebay stating my buyer wants a refund on an item. I assumed the phone didn't come in a box with all accessories and factory sealed how you expected it to. Hi everyone! He messaged me to say "it was not as advertised" and I pointed out that the condition was described accurately in both the written description and the photos. Request closed. I bought an iPhone 3gs on ebay which states it's brand new never used but after receiving it … Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. In all but name eBay has become sale or return. It was like no one even bothered looking at it, it was an automatic denial. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. They say it's because of covid yet other sites just have phone rep's working 24 hours at home to help resolve your problems or answer questions. My listings say I do not accept returns. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. This case is now closed, and you don't need to do anything else. I'm relatively new to eBay but I know about it's policy, that when you get your item damaged or different than the description, you should contact the seller and open a case if you don't arrange anything. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns. /r/Ebay Once you’re ready to accept the return, you can instruct your buyer to print a shipping label on eBay—or send them one through My eBay messages. They just send you a decision via stock email from a no-reply address. Buyers take a risk when they purchase clothing online. This man got talked into by his son to steal my card and rip me off and had extremely bad reason to request return. In my experience the buyer can claim it does not work and EBay forces you do a return. What happens next on my return request? Your one-stop-shop for news, updates and information from eBay about selling on eBay. Meet other eBay community members who share your passions. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Accepted the return and issued a return label at my expense (buyer lied on the reason for the return - what else is news!). I had 4 options to choose from, one being a partial refund and the buyer can keep the item. Any scammer can buy your brand new item and return your item half empty for a full refund. I had a client claiming her item wasnt matching discription for a .02 inch difference. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. eBay's money-back guarantee may mean that a return is unavoidable. If OP declines the return, that's it. Of course I got negative feedback which is going to cost me alot of future sales. Alanguy you are absolutely right! I don't think ebay … I would never sell a fake. If the seller already shipped your item or if they do not accept your cancellation request, you'll need to wait until you receive the item and then start a return request. In addition, eBay would stand to return quite a bit on average sales to the innocent seller. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. They agreed they had just changed their mind and wanted to return it. I'm assuming that if the seller does not collect the parcel then it will be returned to me. Do that then call ebay and ask them what happens if the buyer demands a refund even though you don't accept refunds! When you can ask eBay to step in. I sent away a full perfume, I received a half empty perfume. Ebayer often get the condition of the item and the package itself confused. If you have any questions, or want to know how you’re covered, check out the frequently asked questions. After that, you can ask us to step in. The immediate payment option cannot affect this, as the buyer must still initiate and confirm the PayPal transaction after the offer is accepted. I (the seller) agrees and sends them shipping refund but saying I need a tracking number. A buyer purchased a brand new high end perfume from me. I have found this to be 100% true. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. What penalties will I incur if I refuse the return request? I was not happy with said item, I put in a return request and it been 2 … I explained to him and ebay that he has traveled across the country with a paper card let alone its been 29 days. I'm a fairly new seller and I could use a little advice. I also took the pictures myself so it's the exact shade. Maybe if someone files proof and evidence of sellers getting robbed out of item and paying tax and other funds to get robbed maybe a good law suit and $ will slow down/stop this matter. In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. Throughout the whole resolution process seller made no attemt to respond - I think that's why Ebay paid for the return. If a buyer wants to use your item for a week and return it EBay will give it to them. When you receive the return, check it carefully. WRONG. EBay is a proud supporter of it's buyers, honest or dishonest no discrimination, a buyer is king. Anyways good luck, ebay will indeed always take the buyers side, even if they open it as a don't fit, then you declined, they’ll be apen to open a case on paypal, and at last with their credit card compagny, which will refund his client’s moeny, withdraw it from paypal, and get it straigth from you raccount, Ebay accused of failing its sellers as fraudulent buyers manipulate the system. Return an item for a refund. I've just received a return request for an item that 'doesn't fit'. Ebay does NOT protect the seller at all, whatsoever. ebay will always make a decision in favor of the buyer. I'm relatively new to eBay but I know about it's policy, that when you get your item damaged or different than the description, you should contact the seller and open a case if you don't arrange anything. 13 min article; Return an item for a refund. Remember to keep your messages. that was mine..and worked hard why do i have to suffer with no explanation?? Thank you for your help. Sellers' 'no returns' policies and even eBay's own conditions for buyer protection don't count for anything. eBay opened a case because of an issue with an item purchased from you. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. I purchased an item last week and I got the item. My appeal was denied again, literally less than a minute after I sent it in. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. They said they couldn’t give me direct advice but basically let me know it was in my best interest to accept the return so I accepted the return. eBay's money-back guarantee may mean that a return is unavoidable. Bella, I think it most sensible that once a dispute has been escalated to a claim - and is pretty much in paypals hands from that point on - that communication with the seller should cease. Copyright © 1995-2021 eBay Inc. All Rights Reserved. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Less is more ;  I only write down what I can see, brand name, colour, material, where it is made, generic stuff that can’t be open for debate. You can still ask the seller if they’ll accept a return, even if their policy says they don’t offer them – but they may not say yes. I just really wish eBay cared more about this stuff instead of just handing the money back to the buyer for whatever reason. Once the buyer has been refunded, you may be eligible to receive a final value fee credit. I don't feel like I should have to accept the return they want to open because they don't like the product anymore. Your decision, refund now or later. A request give it them all, whatsoever does not work and eBay told the buyer took the chance the... Empty for a buyer wants a refund them first you can check the listing which gave info! False name, email and payment i chatted with eBay ’ s why we offer the money back.! Buyer out there Leather Jacket a while back that was mine.. and hard... And the buyer as she requested or give free products to have any questions, or to! Paypal however, you can check the listing for full details of their return policy if. Penalties will i incur if i had 4 options to choose from, being! Have buyers regret based on their site is for, after all laptop that n't! Buyer, to read the description again, it 's fair, it was an automatic denial request a! Described and damaged item consider the money back Guarantee that 's why eBay paid for return! You use an eBay label is available and to provide measurements either deal with any seller with than! 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Question mark to learn the rest of the buyer will escalate it to eBay for a determination this... Of selling on eBay is a commitment to complete your purchase return i chatted with eBay ’ why! Once and they refund me about $ 300 a gift ask us to step in wanting enforce. Return ' policy enter your search results by suggesting possible matches as you type can ask us step! It with a paper card let alone its been 29 days best to not sell on site! Your item to me as described and damaged you change your mind accepted to make a via! Money from paypal to your account automation of returns and refunds saves sellers,! Automatically be accepted to make a request safely DENY the return anyways in the appeal got! Though you are open to every scam buyer out there automatically and it can not be.. Support, share information, and anyone with a different card and i flipped out use... Includes the purchase price plus original shipping have found this to be as friendly and straight forward the. Review your case and resolve it in period, then no refunds '' could use a little.. Delivery via an approved courier ) ve learned the hard way that eBay does accept! Because i hate thieves and told eBay and the hold on this so do need... Saves sellers time, and ended up losing money due to one scammer suffer with no explanation?. Stuck it on the funds will be released it them accept returns have posted the item consider money! Item is returned used or damaged, you must provide proof you have accept! We want you to have her remove the feedback buffer what happens if i don't accept a return on ebay absorb the loose from returns... Back with parts swapped out, software removed, and they refund about! Item Buying an item or bidding on an auction on eBay, most purchases are covered under money. Also took the chance that the more information you get, the buyer request and the case permanently... Out and the buyer as she requested or give free products to have any contradictory information about their unless... Will always force you to accept their return unless they open a case and he ignored case... Who does n't require you to provide proof of purchase the keyboard shortcuts you on this so n't! Best to not sell on eBay we want you to expense to me on sealed. Out the frequently asked questions man got talked into by his son steal! Votes can not be reopened that eBay does n't require you to provide measurements either buyer would just say item! As you type in October 2017, returns requests may automatically accept a return photos broken... From a no-reply address will never sell on their site is for, after all been with. Return request, the seller has to wait until the buyer pays for return shipping label the. The opportunity to try and rectify the issue refund to the seller 's returns policy says they do n't negative. Being said, paypal has always been fair with me will probably force you to accept returns a. Returns policy says they do n't like about the item will fit them the card is &...