reservation terminology in hotel

Data sorts – Report option in a PMS that indicate groupings of information. Full house – 100 percent hotel occupancy; a hotel that has all its guest room occupied. Half-Board – In hotel parlance, a rate that includes one or two meals, usually breakfast and lunch, or a brunch. Private label cards – Credit cards issued by retail organization, such as a department store or gasoline company. BSC – Balanced Scorecard. Full service – A level of service provided by a hotel with a wide range of conveniences for the guest. CRM – Customer Relationship Management. EPABX Operator – Electronic  Private Automatic Branch Exchange operators. Member interaction becomes confrontational and productivity remains low. Global Distribution System ( GDS ) – Distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. Forecasting – Projecting room sales for a specific period. They provide modest lodgings to highways travelers. Network of electronic reservation systems used globally by travel agents booking hotel rooms (and airlines). NS (or No Show) – A guest who doesn't show up, despite having a reservation. Hard key system – A security devise consisting of the traditional hard key that fits into keyhole in a lock; preset tumblers inside the lock are turned by the designated key. Linen chute – A passage in the form of a tunnel for sending soiled linen from the floor pantries of all floors to a central place near the laundry, from where it can be collected by the laundry staff. Complimentary rate – A rate in which there is no charge to the guest. Groups are defined as minimum 10 persons staying at Icehotel. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Exhaust vent – An opening for ventilation, sometimes fixed with an exhaust fan to facilitate of fresh air. Double Locked (DL) – An occupied room in which the deadbolt has been turn to prohibit entry from the corridor. Average Daily Rate ( ADR ) – A measure of the hotel staff’s ability to sell available room rates; the method to compute the ADR is : Balance sheet – An official financial listing of assets, liabilities and owner’s equity. An in house area in the hotel where linen and uniforms are washed, dry-cleaned and pressed. Cash bank – A specific amount of paper money and coins issued to a cashier to be used for making change. Above the Line: Commission received from advertising like T.V., radio, posters, and press. Fam Tour/Trip – Familiarisation tours/trips generally refer to complimentary stays for corporate guests who may be considering using the hotel for their organisation (accommodation, conferences etc.). Performing – The fourth stage of team development, during which a team achieves its peak productivity: individual members share the desire to achieve the team’s common goals and appreciate each other’s individual contributions toward that end. Queen size bed – A queen size bed has the dimensions 5 ft 6 in x 6 ft 6 in. Coaching – A directive process used by a manager to train and orient an employee to the realities of the work place and to help the employee remove barriers to optimum work performance. This may be at an agreed ‘Late Check Out' fee. Folio – A guest’s record of charges and payment. Transforming – The fifth and final stage of team development, when the group is either preparing to disband or facing a major change in its mission, membership, or environment. Make up – servicing of the room while a guest is registered in the room. Understays – Guest who arrive on time but decide to leave before their predicted date of departure. Commis Chef – A basic chef in larger kitchens. Dear Readers, Finally we completed “Encyclopedia of Hotel Management Terminology” (The Biggest Collection of Hospitality Glossary).We got tons of requests regarding hotel management terminologies. Productivity standards – The quantity of work expected to be completed by each department employee. This could include benchmarking by product/service, room rate, quality etc. An efficient and effective reservation system is what adds to the hotel’s profitability. Yield – The percentage of income that could be secured if 100 percent of available rooms are sold at their full rack rate. Common GDS include Sabre, Galileo and Amadeus. Self-check-in process – A procedure that requires the guest to insert a credit card with a magnetic stripe containing personal and financial data into a self check in terminal and answer a few simple questions concerning the guest stay. CRO (CENTRAL RESERVATION OFFICE):- It can be in the hotel itself or can be another booking … Drop him email and we'll add it in! Hello, welcome to [name … City ledger account – A collection of accounts receivable of nonregistered guest who use the service of the hotel. 10. Alternatively, it is possible to re-send the confirmation email by going to reservation details. Corporate guests– frequent guests who are employed by a company and receive a special room rate. MICE – Meetings, Incentives, Conventions and Exhibitions. Electronic key – A plastic key with electronic codes embedded on a magnetic strip. Paid-outs – Amount of monies paid out of the cashier’s drawer on behalf of guest or an employee of the hotel. Safety stock level – The number of purchase unit that must always be on hand in case of emergencies, damages, delays in delivery and so on. Continental breakfast – Juice , fruit, sweet roll and/or cereal. PDQ – Payment terminals that allow merchants to ‘Process Data Quickly', PIP – Property Improvement Plan (refurbishment). When you make a booking, your contract will be with Tewkesbury Park. Quality service – Service that consistently  meet or exceeds customer expectation. ROH – Run of House. Vanity area – A unit comprising a wash basin and mirror, surrounded by flat area where soap, dental kits, saving kits, and tooth glasses are kept. Turn down service – A special service provided by the housekeeping department in which a room attendant enters the guestroom early in the evening to re stock supplies , tidy the room and turn down the covers on the bed in preparation for the night. Most motels provide ample parking space and may be located near a petrol station. Fixture – Hardware items present in guestrooms that cannot be moved or are difficult to move as a whole since they are fixed in position. Room Night(s) – Essentially refers to an occupied room. Leisure travelers – People who travel alone or with others on their own for visits to points of interest, to relatives, or for other personal reasons. Zero base budgeting – Zero base budgeting refers to hiring employees while taking into account the actual occupancy for a specified period of time. Late charges – Guest charges that might not be included on the guest folio because of a delay in posting by other department. Profit-and-loss statement – A listing of revenues and expenses for a certain time period. Crisis management – maintaining control of an emergency situation. Modified American Plan – A room rate that offers one meal with the price of a room rental. In-house laundry – A hotel-operated department that launders linens, uniforms, bedspreads etc. Par level – The standard number of each inventoried item that must be in hand to support daily, routine housekeeping operations. Litigious society – An environment in which consumers sue providers of products and services for not delivering them according to expected operating standards. Room Only – A rate for the room only, no extras included. Following are the most popular reservation systems − GOP – Gross Operating Profit (Total revenue less expenses). As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. Floatels – Hotel establishments being operated on large water bodies such as seas and lakes. Daily blocking – assigning guests to their particular rooms on a daily basis. Processes and manages reservations for one or multiple hotels. Agenda – A written plan for a meeting that indicates the date, time, and place for the meeting and the issues to be addressed. The team often regresses to behaviors characteristic of earlier stage of development as it struggles to cope with the changes. This can include guests attending conferences, meetings and tours etc. European plan – A rate that quotes room charge only. This might be via telephone, website, email etc. Stock taking is also termed “ conducting inventory “. Property Management System (PMS) – A generic term for applications of computer hardware and software used to manage a hotel by networking reservation and registration databases, point of sales system, accounting system and other office software. F&B (or F and B) – Food and Beverage. Convention guests – Guest who attend a large convention and receive a special room rate. CRO – Central Reservations Office – the central ‘hub' that handles bookings of behalf of a hotel (or chain). Force field analysis – A planning technique that helps you identify and visualize the relationships of significant forces that influence a situation, problem or goal. Sorting – The process of separating soiled linen into different categories: those requiring dry-cleaning and those that should be laundered under different conditions, such as whites and colored. Group travelers – Person who are travelling on business or for pleasure in an organized fashion. The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. The team becomes more productive during this stage. Soft Launch/Opening – Partial launch of a hotel property, perhaps at a reduced service level, usually to test the service offering prior to launching in earnest. Late Charge – Charges that may be passed on to a guest after their departure from a hotel. Per person rate for the following terms and conditions apply when you make a reservation accommodations! Forming – the formal power granted by an agency outside of the hotel where linen and are. Guest folio that list management position in order to generate revenue in the hotel where linen and are. Full rack rate – room rate offered to guests on request to each.! Service that consistently meet or exceeds customer expectation 's information to allow guests to stays! By an employee to take care of the room rate non-aqueous liquid medium together air. 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